Last updated: May 2026
At 21 Grand Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or play at 21 Grand Casino online.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Data: Name, date of birth, email address, phone number, and residential address.
- Identification and Verification Data: ID documents, passport, utility bills (for KYC verification).
- Financial Data: Payment method details, transaction history.
- Technical Data: IP address, browser type, device information, operating system, and usage data.
- Gaming Data: Game history, bets placed, and winnings.
2. How We Use Your Information
We use your data to:
- Create and manage your gaming account
- Process deposits and withdrawals
- Provide customer support
- Offer and manage bonuses (including 21 Grand Casino no deposit bonus and welcome offers)
- Comply with legal and regulatory requirements (including anti-money laundering)
- Improve our services and user experience
- Send promotional offers (you can opt-out anytime)
3. Legal Basis for Processing (GDPR)
As we operate for German and EU players, we rely on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
4. Sharing of Your Information
We may share your data with:
- Licensed payment providers
- Game content suppliers
- Regulatory authorities (when legally required)
- Professional advisors and service providers (under strict confidentiality)
We never sell your personal data to third parties.
5. Cookies and Tracking Technologies
21 Grand Casino uses cookies to enhance your experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings at any time.
6. Data Security
We implement advanced security measures including SSL encryption, firewalls, and regular security audits to protect your information from unauthorized access, loss, or misuse.
7. Your Rights (GDPR)
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent
To exercise these rights, contact our support team.
8. Data Retention
We keep your data only as long as necessary for the purposes outlined in this policy or as required by law.
9. International Data Transfers
Any transfers outside the EEA are protected by appropriate safeguards and standard contractual clauses.
10. Children’s Privacy
21 Grand Casino is strictly for persons 18 years and older. We do not knowingly collect data from children.
11. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of significant changes via email or website announcement.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us via live chat or email at support@21grandcasino.com.